Refund Policy

We want you to love your WingWoven hoodie. If something isn’t right, we’re here to help.

Returns

WingWoven accepts return or exchange requests for items purchased from our website within 30 days of purchase, provided that:

• The item is unworn, unwashed, and undamaged.

• All original packaging and any attached tags are intact.

• You provide your order number and proof of purchase.

Items showing signs of wear, washing, or customer-caused damage are not eligible for return. Requests made more than 30 days after purchase are not eligible under this policy, except where applicable law provides otherwise.

To request a return, email contactwingwoven@gmail.com with your order number and the reason for your request. Please contact us before sending your item back so we can provide return instructions.

Exchanges

To request an exchange, email contactwingwoven@gmail.com with your order number, the reason for the exchange, and your preferred replacement size or design. Exchanges are subject to availability.

Return Shipping

You are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, or applicable law requires otherwise.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Please retain your shipping receipt and tracking information, as we cannot confirm receipt until your return reaches us.

Refunds

Once your return has been received and inspected, we will email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to post the refund to your account.

Late or Missing Refunds

If your approved refund has not appeared, first check your account and contact your bank or payment provider, as processing times vary.

If you still need assistance, email contactwingwoven@gmail.com with your order number.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, an approved return will be refunded as gift credit for the returned item’s value. A digital gift certificate will be emailed to you once the return has been received and approved.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, email contactwingwoven@gmail.com, preferably within 48 hours of delivery, with:

• Your order number.

• A description of the issue.

• Clear photos of the item and its packaging.

Prompt reporting helps us investigate and resolve the issue. Carrier tracking and delivery records may be considered when reviewing your request. This reporting request does not limit any rights you have under applicable consumer protection laws.

Please note: Our product photos and videos are AI-enhanced illustrations. Your hoodie will have a similar overall design, but colours, embroidery, fit, and finer details may differ from what’s shown.

Contact Us

For return requests, exchanges, questions, or feedback, contact contactwingwoven@gmail.com.

Nothing in this policy excludes or limits any consumer rights that cannot be excluded under applicable law.