Shipping Policy

WingWoven works with international shipping providers and local delivery partners to deliver your order. Available destinations, shipping options, and charges are displayed at checkout.

All orders are subject to payment verification and approval before processing. Orders with incorrect billing information or requiring additional verification may be delayed or cancelled.

Production & Pre-Orders — Please Read Before Ordering

Pre-order hoodies require approximately 1–2 weeks for production and preparation before shipping.

This preparation period is separate from shipping transit time. Delivery estimates begin after your order has been dispatched, not on the date you place your order.

For pre-orders, the production timeframe replaces our standard processing estimate below; the two periods are not added together. Any different timeframe displayed on the product page or pre-order notice applies to that item.

Production may take longer during holidays or unusually busy periods. If your order experiences a significant delay, please contact contactwingwoven@gmail.com for an update.

Standard Order Processing

For in-stock items that are not pre-orders, please allow approximately 2–5 business days for processing. Processing may take up to 10 business days during major holidays or periods of high order volume.

Orders are processed and dispatched on business days, excluding weekends and holidays. You will receive a shipping confirmation email when your order is dispatched.

Orders containing multiple items may be shipped separately and arrive on different dates.

Tracking

A tracking number will be emailed to you once your order has been dispatched or registered with the shipping carrier.

Tracking information may take several business days to update after you receive your shipping confirmation. If no updates appear within 5 business days of that confirmation, contact contactwingwoven@gmail.com.

For pre-orders, tracking may not be available during the production period.

Delivery Times

Delivery times vary by destination, shipping service, and customs processing. Unless expressly stated otherwise, delivery estimates are estimates rather than guaranteed arrival dates.

Customs clearance, holidays, severe weather, carrier disruptions, and other circumstances outside our control may affect delivery.

If your order appears significantly delayed, contact contactwingwoven@gmail.com so we can help investigate.

Duties, Taxes & Customs Fees

International orders may be subject to import duties, taxes, or customs fees, depending on the destination country.

Unless these charges are explicitly included or collected at checkout, they are the recipient’s responsibility. Your local customs office can provide information about potential charges.

If a shipment is refused and returned because import charges were not paid, any refund will be assessed after the shipment is returned. Where permitted by applicable law, documented return shipping or customs costs may be deducted.

Lost, Stolen, or Damaged Packages

If your package appears lost, arrives damaged, or is marked as delivered but cannot be located, contact contactwingwoven@gmail.com promptly with your order number.

For packages marked as delivered, please also check your delivery location, household members, neighbours, and local carrier office.

We will review the available tracking information and help investigate with the carrier. Carrier delivery confirmation will be considered alongside other relevant information when assessing the issue.

For damaged packages, retain the packaging and provide clear photographs of both the packaging and the item.

Shipping Address Changes

Please check your shipping address carefully before completing your order.

If you notice an error, email contactwingwoven@gmail.com immediately with your order number and the correct address. We will try to accommodate changes before processing or dispatch, but changes cannot be guaranteed.

Once an order has been dispatched, we may be unable to change its destination or retrieve it. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility, where permitted by applicable law.

Contact Us

For shipping questions or assistance with your order, email contactwingwoven@gmail.com.

Nothing in this policy excludes or limits any consumer rights that cannot be excluded under applicable law.